Welcome to Duke Facilities Management
We support the mission of Duke University by providing excellence in planning, design, construction, cleanliness, operations and maintenance of facilities, grounds and utilities in a safe, efficient and sustainable manner. We're creating tomorrow's Duke today by building, enhancing and maintaining the campus environment.
How Do I?
All non-emergency housing maintenance concerns should be submitted to Housing and Residence Life via the Residential Work Order Request form (not monitored in the evening or on weekends).
For EMERGENCY maintenance requests for residence halls, please contact the Campus Office directly during the hours of 8:30-5:00 pm Monday-Friday.
- Central Campus: (919) 684-5813
- East Campus: (919) 684-5320
- West Campus: (919) 684-5486
If the office is closed, please contact the RA on-call for your area.
To report overflowing trash, a street light that is out, or any other maintenance issue that is outside of a building, you should submit a request online or call the customer service center at 919-684-2122.
After 4:30 p.m., on weekends or holidays, call the Customer Service Center at (919) 684-2122.
After hours calls are transferred to an operator who will contact one of our 12-hour shift Mechanics, providing 24/7 coverage for the University.
Request a Service
Use our online system to request a new service or to check the status of an existing service request.
To open a new service request, click the button below.