Overhead photo of Able Quad

Welcome to Duke Facilities Management

Facilities Management supports the mission of Duke University by providing excellence in planning, design, construction, cleanliness, operations and maintenance for facilities, grounds and utilities in a customer-focused, safe, efficient and sustainable manner.

Emergencies: Call 9-1-1 from a campus phone, or (919) 684-2444

How Do I?

On weekdays before 4:30 pm, submit a request online (Duke NetID required). After 4:30 pm and on weekends, call the customer service center at 919-684-2122.

All non-emergency housing maintenance concerns should be submitted to Housing and Residence Life via the Residential Work Order Request form (not monitored in the evening or on weekends).

For EMERGENCY maintenance requests, please contact the Campus Office directly during the hours of 8:30-5:00 pm Monday-Friday.

  • Central Campus: (919) 684-5813
  • East Campus: (919) 684-5320
  • West Campus: (919) 684-5486

If the office is closed, please contact the RA on-call for your area.

Issues in Medical Buildings (except LSRC) need to be called in to (919) 684-3232.

To report overflowing trash, a street light that is out, or any other maintenance issue that is outside of a building, you should submit a request online or call the customer service center at 919-684-2122.

After 4:30 p.m., on weekends or holidays, call the Customer Service Center at (919) 684-2122.

After hours calls are transferred to an operator who will contact one of our 12-hour shift Mechanics, providing 24/7 coverage for the University.

Alerts

Feb
16

Steam, Heating Hot Water and Domestic Hot Water Shutdown

February 16, 2019 7:00 am to 1:00 pm
7747 - Hudson Hall, 7748 - Engineering Building Annex, 7766 - Teer Engineering
Feb
16

Heating Hot Water Shutdown

February 16, 2019 8:00 am to 12:00 pm
7709 - Sociology - Psychology Bldg.
Feb
17

Electrical Shutdown

February 17, 2019 8:00 am to 12:00 pm
7231 - Academic Advising, 7207 - Ark Building, 7206 - Crowell Building
Duke University Snow/Ice Priority Map FY 18/19

Duke University Snow/Ice Priority Map (Fiscal Year 2018/19)

  Snow Desk
Facilities Management (FMD)
Central Campus (I, II A&B), East Campus (I, II),
West Campus (I, II, III, IV), Medical (I, II, III, IV),
Off campus properties
919-660-4280
Housing, Dining, & Residence Life (HDRL)
Central Campus (I, IIA)
919-724-0430
Parking & Transportation (PTS)
All parking lots
919-684-6367
Washington Duke Inn / JB Duke (WDIG) 919-313-9601
Duke Forest 919-613-8013

News

Duke Named Tree Campus USA For 11th Year

January 28, 2019

Arbor Day Foundation recognition highlights Duke’s promotion of healthy trees and conservation

Blue Devil of the Week: Making Duke’s Home of Music Shine

February 4, 2019

Gloria Biddings’ commitment is appreciated by those who pass through the Mary Duke Biddle Music Building

From Old House to Office

January 30, 2019

In repurposed campus houses, work and class spaces have quirky touches of home

Every Art Piece Has a Story

January 27, 2019

The tales behind some pieces of art that dot Duke’s campus

Research Drive Goes Solar

Research Drive Goes Solar

Construction has begun to install solar panels on the roof of the Research Drive Parking Deck. Once complete the panels will provide all the electricity needed for the building. 

Read full story on Duke Today

 Job Openings

Job Openings

Facilities Management is seeking customer-focused employees committed to the building, enhancing and maintenance of Duke University. Duke employees are part of a premier organization dedicated to excellence in education, research, and patient care. Duke employees enjoy a robust array of traditional benefits such as health care, dental care, education and retirement, Duke also offers a wide range of family-friendly and cultural benefits.

View Facilities Management job openings