Overhead photo of Able Quad

Facilities Management supports the mission of Duke University by providing excellence in planning, design, construction, cleanliness, operations and maintenance for facilities, grounds and utilities in a customer-focused, safe, efficient and sustainable manner.

How Do I?

On weekdays before 4:30 pm, submit a request online (Duke NetID required). After 4:30 pm and on weekends, call the customer service center at 919-684-2122.

All non-emergency housing maintenance concerns should be submitted to Housing and Residence Life via the Residential Work Order Request form (not monitored in the evening or on weekends).

For EMERGENCY maintenance requests, please contact the Campus Office directly during the hours of 8:30-5:00 pm Monday-Friday.

  • Central Campus: (919) 684-5813
  • East Campus: (919) 684-5320
  • West Campus: (919) 684-5486

If the office is closed, please contact the RA on-call for your area.

Issues in Medical Buildings (except LSRC) need to be called in to (919) 684-3232.

To report overflowing trash, a street light that is out, or any other maintenance issue that is outside of a building, you should submit a request online or call the customer service center at 919-684-2122.

After 4:30 p.m., on weekends or holidays, call the Customer Service Center at (919) 684-2122.

After hours calls are transferred to an operator who will contact one of our 12-hour shift Mechanics, providing 24/7 coverage for the University.



RO Water System Shutdown

April 8, 2021 8:00 am to May 28, 2021 5:00 pm
7752 - Wilkinson Building (Labs Only)


April 12, 2021 8:00 am to May 8, 2021 5:00 pm
7261 - Smith Warehouse (Bay 12, Room 123)

RO Water System Shutdown

May 18, 2021 7:00 am to 7:00 pm
7776- LSRC (All Labs)

RO Water System Shutdown

May 28, 2021 7:00 am to 7:00 pm
7776- LSRC (All Labs)
Duke University Snow/Ice Priority Map FY 19/20

Duke University Snow/Ice Priority Map (Fiscal Year 2020/2021)

  Snow Desk
Facilities Management (FMD)
Central Campus (I, II A&B), East Campus (I, II),
West Campus (I, II, III, IV), Medical (I, II, III, IV),
Off campus properties
Housing, Dining, & Residence Life (HDRL)
Central Campus (I, IIA)
Parking & Transportation (PTS)
All parking lots
Washington Duke Inn / JB Duke (WDIG) 919-313-9601
Duke Forest 919-613-8013


Duke in Pics: Plantings Continue to Beautify Campus

March 30, 2021

On a grey morning, Facilities staff brings color to a part of West Campus

Next Wave of Frontline Employees Get COVID-19 Vaccination

March 8, 2021

Newly-eligible Duke staff and faculty started receiving the vaccine last week

Amid a Pandemic, New and Renovated Buildings Open

March 3, 2021

Projects that were started before COVID-19 still moved forward, giving opening of buildings a different feel

Saving Energy While Spreading Warmth

February 24, 2021

New hot water plant helps make Duke’s campus more efficient

Research Drive Goes Solar

Research Drive Goes Solar

Construction has begun to install solar panels on the roof of the Research Drive Parking Deck. Once complete the panels will provide all the electricity needed for the building. 

Read full story on Duke Today

 Job Openings

Job Openings

Facilities Management is seeking customer-focused employees committed to the building, enhancing and maintenance of Duke University. Duke employees are part of a premier organization dedicated to excellence in education, research, and patient care. Duke employees enjoy a robust array of traditional benefits such as health care, dental care, education and retirement, Duke also offers a wide range of family-friendly and cultural benefits.

View Facilities Management job openings