Overhead photo of Able Quad

Facilities Management supports the mission of Duke University by providing excellence in planning, design, construction, cleanliness, operations and maintenance for facilities, grounds and utilities in a customer-focused, safe, efficient and sustainable manner.

How Do I?

On weekdays before 4:30 pm, submit a request online (Duke NetID required). After 4:30 pm and on weekends, call the customer service center at 919-684-2122.

All non-emergency housing maintenance concerns should be submitted to Housing and Residence Life via the Residential Work Order Request form (not monitored in the evening or on weekends).

For EMERGENCY maintenance requests, please contact the Campus Office directly during the hours of 8:30-5:00 pm Monday-Friday.

  • Central Campus: (919) 684-5813
  • East Campus: (919) 684-5320
  • West Campus: (919) 684-5486

If the office is closed, please contact the RA on-call for your area.

Issues in Medical Buildings (except LSRC) need to be called in to (919) 684-3232.

To report overflowing trash, a street light that is out, or any other maintenance issue that is outside of a building, you should submit a request online or call the customer service center at 919-684-2122.

After 4:30 p.m., on weekends or holidays, call the Customer Service Center at (919) 684-2122.

After hours calls are transferred to an operator who will contact one of our 12-hour shift Mechanics, providing 24/7 coverage for the University.



Minor Renovations

May 25, 2020 8:00 am to September 15, 2020 5:00 pm
7758 – Biological Sciences Building, Rooms 212, 217 - 222

Domestic Water Shutdown

May 26, 2020 8:00 am to August 30, 2020 5:00 pm
7765 - Gross Hall Lot (Access to bldgs. will be affected but we will have a lane open @ all times.)

Minor Renovations

May 26, 2020 8:30 am to September 23, 2020 8:30 am
7738 – French Science Building (Suite 4305)

Minor Renovations

May 26, 2020 8:30 am to September 23, 2020 8:30 am
7738 – French Science Building (Suite 4305)

Minor Renovations

May 26, 2020 8:30 am to September 23, 2020 8:30 am
7758 – Biological Sciences (Room 219)
Duke University Snow/Ice Priority Map FY 19/20

Duke University Snow/Ice Priority Map (Fiscal Year 2019/2020)

  Snow Desk
Facilities Management (FMD)
Central Campus (I, II A&B), East Campus (I, II),
West Campus (I, II, III, IV), Medical (I, II, III, IV),
Off campus properties
Housing, Dining, & Residence Life (HDRL)
Central Campus (I, IIA)
Parking & Transportation (PTS)
All parking lots
Washington Duke Inn / JB Duke (WDIG) 919-313-9601
Duke Forest 919-613-8013


Putting Sanitizer into Hands at Duke

July 1, 2020

Creativity and resourcefulness fuel team effort to outfit campus with sanitizer

Video Q&A: Inside the Reopening of Duke's Buildings and Facilities During COVID-19

June 9, 2020

Facilities and health experts discuss building prep, social distancing and more

A Painting in Grass to Show Support for Duke Health

April 29, 2020
Watch a time lapse video of Duke University Facilities Landscape Services painting an appreciation message on the Duke University Hospital lawn

Campus Road and Utility Projects for Summer 2020

May 18, 2020

Some construction work will affect traffic and access through August

Research Drive Goes Solar

Research Drive Goes Solar

Construction has begun to install solar panels on the roof of the Research Drive Parking Deck. Once complete the panels will provide all the electricity needed for the building. 

Read full story on Duke Today

 Job Openings

Job Openings

Facilities Management is seeking customer-focused employees committed to the building, enhancing and maintenance of Duke University. Duke employees are part of a premier organization dedicated to excellence in education, research, and patient care. Duke employees enjoy a robust array of traditional benefits such as health care, dental care, education and retirement, Duke also offers a wide range of family-friendly and cultural benefits.

View Facilities Management job openings