Overhead photo of Able Quad

Welcome to Duke Facilities Management

Facilities Management supports the mission of Duke University by providing excellence in planning, design, construction, cleanliness, operations and maintenance for facilities, grounds and utilities in a customer-focused, safe, efficient and sustainable manner.

General Customer Service:

Emergency or Urgent Request:

  • Police emergency: Call 9-1-1 from a campus phone, or (919) 684-2444
  • Power Outages: Call Facilities Customer Service at (919) 684-2122 or email fmd-report-power-out@duke.edu and please include the facility's physical address

 

How Do I?

On weekdays before 4:30 pm, submit a request online (Duke NetID required). After 4:30 pm and on weekends, call the customer service center at 919-684-2122.

All non-emergency housing maintenance concerns should be submitted to Housing and Residence Life via the Residential Work Order Request form (not monitored in the evening or on weekends).

For EMERGENCY maintenance requests, please contact the Campus Office directly during the hours of 8:30-5:00 pm Monday-Friday.

  • Central Campus: (919) 684-5813
  • East Campus: (919) 684-5320
  • West Campus: (919) 684-5486

If the office is closed, please contact the RA on-call for your area.

Issues in Medical Buildings (except LSRC) need to be called in to (919) 684-3232.

To report overflowing trash, a street light that is out, or any other maintenance issue that is outside of a building, you should submit a request online or call the customer service center at 919-684-2122.

After 4:30 p.m., on weekends or holidays, call the Customer Service Center at (919) 684-2122.

After hours calls are transferred to an operator who will contact one of our 12-hour shift Mechanics, providing 24/7 coverage for the University.

Alerts

Sep
03

Lane Diversion

September 3, 2019 7:00 am to December 6, 2019 5:00 pm
Telcom Drive
Sep
16

Third Floor Renovation

September 16, 2019 7:00 am to October 31, 2019 5:00 pm
7706- Old Chemistry Bldg. 3rd Floor
Sep
21

Steam and Heating Hot Water Shutdown

September 21, 2019 7:00 am to 7:00 pm
7780 – Free Electron Laser Lab (Entire Building)
Duke University Snow/Ice Priority Map FY 18/19

Duke University Snow/Ice Priority Map (Fiscal Year 2018/19)

  Snow Desk
Facilities Management (FMD)
Central Campus (I, II A&B), East Campus (I, II),
West Campus (I, II, III, IV), Medical (I, II, III, IV),
Off campus properties
919-660-4280
Housing, Dining, & Residence Life (HDRL)
Central Campus (I, IIA)
919-724-0430
Parking & Transportation (PTS)
All parking lots
919-684-6367
Washington Duke Inn / JB Duke (WDIG) 919-313-9601
Duke Forest 919-613-8013

News

Duke Celebrates Those Creating a Green Future

Duke Celebrates Those Creating a Green Future

April 2, 2019
Duke community members receive 2019 Sustainability Awards

A New Plan for Building Green

March 25, 2019
Duke develops new high performance building standards

Celebrating Duke’s Canopy

March 25, 2019
Duke community plants trees on campus to celebrate 11th year as Tree Campus USA

Research Drive Garage Harvests Power of Sun

February 21, 2019

Solar panels power the garage and reduce Duke’s carbon footprint

Research Drive Goes Solar

Research Drive Goes Solar

Construction has begun to install solar panels on the roof of the Research Drive Parking Deck. Once complete the panels will provide all the electricity needed for the building. 

Read full story on Duke Today

 Job Openings

Job Openings

Facilities Management is seeking customer-focused employees committed to the building, enhancing and maintenance of Duke University. Duke employees are part of a premier organization dedicated to excellence in education, research, and patient care. Duke employees enjoy a robust array of traditional benefits such as health care, dental care, education and retirement, Duke also offers a wide range of family-friendly and cultural benefits.

View Facilities Management job openings