Overhead photo of Able Quad

Facilities Management supports the mission of Duke University by providing excellence in planning, design, construction, cleanliness, operations and maintenance for facilities, grounds and utilities in a customer-focused, safe, efficient and sustainable manner.

How Do I?

On weekdays before 4:30 pm, submit a request online (Duke NetID required). After 4:30 pm and on weekends, call the customer service center at 919-684-2122.

All non-emergency housing maintenance concerns should be submitted to Housing and Residence Life via the Residential Work Order Request form (not monitored in the evening or on weekends).

For EMERGENCY maintenance requests, please contact the Campus Office directly during the hours of 8:30-5:00 pm Monday-Friday.

  • Central Campus: (919) 684-5813
  • East Campus: (919) 684-5320
  • West Campus: (919) 684-5486

If the office is closed, please contact the RA on-call for your area.

Issues in Medical Buildings (except LSRC) need to be called in to (919) 684-3232.

To report overflowing trash, a street light that is out, or any other maintenance issue that is outside of a building, you should submit a request online or call the customer service center at 919-684-2122.

After 4:30 p.m., on weekends or holidays, call the Customer Service Center at (919) 684-2122.

After hours calls are transferred to an operator who will contact one of our 12-hour shift Mechanics, providing 24/7 coverage for the University.

Alerts

Mar
09

Domestic Cold and Hot Water Shutdown

March 9, 2021 10:30 pm to March 10, 2021 6:30 am
7791 – Bryan Student Center (entire building)
Duke University Snow/Ice Priority Map FY 19/20

Duke University Snow/Ice Priority Map (Fiscal Year 2020/2021)

  Snow Desk
Facilities Management (FMD)
Central Campus (I, II A&B), East Campus (I, II),
West Campus (I, II, III, IV), Medical (I, II, III, IV),
Off campus properties
919-660-4280
Housing, Dining, & Residence Life (HDRL)
Central Campus (I, IIA)
919-724-0430
Parking & Transportation (PTS)
All parking lots
919-684-6367
Washington Duke Inn / JB Duke (WDIG) 919-313-9601
Duke Forest 919-613-8013

News

Amid a Pandemic, New and Renovated Buildings Open

March 3, 2021

Projects that were started before COVID-19 still moved forward, giving opening of buildings a different feel

Saving Energy While Spreading Warmth

February 24, 2021

New hot water plant helps make Duke’s campus more efficient

Remote Shout-Outs for a Job Well Done

January 13, 2021

COVID-19 changed many routines, including how to recognize employees

Duke Canopy

Caring for Duke's Canopy

November 30, 2020

Protecting trees requires keeping a close watch on their health

Research Drive Goes Solar

Research Drive Goes Solar

Construction has begun to install solar panels on the roof of the Research Drive Parking Deck. Once complete the panels will provide all the electricity needed for the building. 

Read full story on Duke Today

 Job Openings

Job Openings

Facilities Management is seeking customer-focused employees committed to the building, enhancing and maintenance of Duke University. Duke employees are part of a premier organization dedicated to excellence in education, research, and patient care. Duke employees enjoy a robust array of traditional benefits such as health care, dental care, education and retirement, Duke also offers a wide range of family-friendly and cultural benefits.

View Facilities Management job openings