How Do I?
On weekdays before 4:30 pm, submit a request online (Duke NetID required). After 4:30 pm and on weekends, call the customer service center at 919-684-2122.
All non-emergency housing maintenance concerns should be submitted to Housing and Residence Life via the Residential Work Order Request form (not monitored in the evening or on weekends).
For EMERGENCY maintenance requests, please contact the Campus Office directly during the hours of 8:30-5:00 pm Monday-Friday.
- Central Campus: (919) 684-5813
- East Campus: (919) 684-5320
- West Campus: (919) 684-5486
If the office is closed, please contact the RA on-call for your area.
Issues in Medical Buildings (except LSRC) need to be called in to (919) 684-3232.
To report overflowing trash, a street light that is out, or any other maintenance issue that is outside of a building, you should submit a request online or call the customer service center at 919-684-2122.
After 4:30 p.m., on weekends or holidays, call the Customer Service Center at (919) 684-2122.
After hours calls are transferred to an operator who will contact one of our 12-hour shift Mechanics, providing 24/7 coverage for the University.
Duke University Snow/Ice Priority Map (Fiscal Year 2020/2021)
|Facilities Management (FMD)
Central Campus (I, II A&B), East Campus (I, II),
West Campus (I, II, III, IV), Medical (I, II, III, IV),
Off campus properties
|Housing, Dining, & Residence Life (HDRL)
Central Campus (I, IIA)
|Parking & Transportation (PTS)
All parking lots
|Washington Duke Inn / JB Duke (WDIG)||919-313-9601|
Facilities Management is seeking customer-focused employees committed to the building, enhancing and maintenance of Duke University. Duke employees are part of a premier organization dedicated to excellence in education, research, and patient care. Duke employees enjoy a robust array of traditional benefits such as health care, dental care, education and retirement, Duke also offers a wide range of family-friendly and cultural benefits.