Overhead photo of Able Quad

Facilities Management supports the mission of Duke University by providing excellence in planning, design, construction, cleanliness, operations and maintenance for facilities, grounds and utilities in a customer-focused, safe, efficient and sustainable manner.

How Do I?

On weekdays before 4:30 pm, submit a request online (Duke NetID required). After 4:30 pm and on weekends, call the customer service center at 919-684-2122.

All non-emergency housing maintenance concerns should be submitted to Housing and Residence Life via the Residential Work Order Request form (not monitored in the evening or on weekends).

For EMERGENCY maintenance requests, please contact the Campus Office directly during the hours of 8:30-5:00 pm Monday-Friday.

  • Central Campus: (919) 684-5813
  • East Campus: (919) 684-5320
  • West Campus: (919) 684-5486

If the office is closed, please contact the RA on-call for your area.

Issues in Medical Buildings (except LSRC) need to be called in to (919) 684-3232.

To report overflowing trash, a street light that is out, or any other maintenance issue that is outside of a building, you should submit a request online or call the customer service center at 919-684-2122.

After 4:30 p.m., on weekends or holidays, call the Customer Service Center at (919) 684-2122.

After hours calls are transferred to an operator who will contact one of our 12-hour shift Mechanics, providing 24/7 coverage for the University.



Roadway/Lane Closures

March 20, 2020 5:00 pm to June 1, 2020 5:00 pm
Roadway/Lane Closures

Duke Marine Lab Closure

March 24, 2020 10:00 am to June 1, 2020 10:00 am
Duke Marine Lab

Electrical Panel Shutdown

March 30, 2020 6:00 am to March 31, 2020 6:00 am
7771 – Phytotron Building (1st Floor office area lights and power receptacles)

HVAC System Shutdown

March 31, 2020 8:30 am to 5:00 pm
7866 – Hollows Dorm Buildings A and 7867 – Hollows Dorm Building B (entire buildings)

Domestic Water Shutdown

April 1, 2020 7:30 am to 12:00 pm
7743 – Cameron, 7731 – Scott Pavilion (entire buildings)
Duke University Snow/Ice Priority Map FY 19/20

Duke University Snow/Ice Priority Map (Fiscal Year 2019/2020)

  Snow Desk
Facilities Management (FMD)
Central Campus (I, II A&B), East Campus (I, II),
West Campus (I, II, III, IV), Medical (I, II, III, IV),
Off campus properties
Housing, Dining, & Residence Life (HDRL)
Central Campus (I, IIA)
Parking & Transportation (PTS)
All parking lots
Washington Duke Inn / JB Duke (WDIG) 919-313-9601
Duke Forest 919-613-8013


Presidential Award Winners Honored for Resilience, Resolve

February 25, 2020

Winners for 2019 lauded for commitment to work, colleagues and community

Utility Cover Project Underway on West Campus

February 5, 2020
Replacement of 12 utility covers may lead to slight traffic delays in coming weeks

Working Together for On-Time Winter Brine

January 23, 2020
How Duke’s chilled water plays a role in winter weather prep
Research Drive Goes Solar

Research Drive Goes Solar

Construction has begun to install solar panels on the roof of the Research Drive Parking Deck. Once complete the panels will provide all the electricity needed for the building. 

Read full story on Duke Today

 Job Openings

Job Openings

Facilities Management is seeking customer-focused employees committed to the building, enhancing and maintenance of Duke University. Duke employees are part of a premier organization dedicated to excellence in education, research, and patient care. Duke employees enjoy a robust array of traditional benefits such as health care, dental care, education and retirement, Duke also offers a wide range of family-friendly and cultural benefits.

View Facilities Management job openings