Overhead photo of Able Quad

Facilities Management supports the mission of Duke University by providing excellence in planning, design, construction, cleanliness, operations and maintenance for facilities, grounds and utilities in a customer-focused, safe, efficient and sustainable manner.

How Do I?

On weekdays before 4:30 pm, submit a request online (Duke NetID required). After 4:30 pm and on weekends, call the customer service center at 919-684-2122.

All non-emergency housing maintenance concerns should be submitted to Housing and Residence Life via the Residential Work Order Request form (not monitored in the evening or on weekends).

For EMERGENCY maintenance requests, please contact the Campus Office directly during the hours of 8:30-5:00 pm Monday-Friday.

  • Central Campus: (919) 684-5813
  • East Campus: (919) 684-5320
  • West Campus: (919) 684-5486

If the office is closed, please contact the RA on-call for your area.

Issues in Medical Buildings (except LSRC) need to be called in to (919) 684-3232.

To report overflowing trash, a street light that is out, or any other maintenance issue that is outside of a building, you should submit a request online or call the customer service center at 919-684-2122.

After 4:30 p.m., on weekends or holidays, call the Customer Service Center at (919) 684-2122.

After hours calls are transferred to an operator who will contact one of our 12-hour shift Mechanics, providing 24/7 coverage for the University.



Street Repairs

May 10, 2021 7:00 am to August 6, 2021 5:00 pm
Campus Dr. between Anderson and Oregon Streets

Steam and Domestic Hot Water Shutdown

May 17, 2021 8:00 am to May 31, 2022 8:00 pm
7785 – 7789 Edens Quad: 1A, 1B, 1C, 2C and 2A (Entire Buildings)

Domestic Hot Water and Heating Hot Water Shutdown

July 26, 2021 5:00 am to July 29, 2021 7:00 pm
East Campus Quad (various buildings)

City of Durham Water Valve Replacement

July 27, 2021 (All day) to July 30, 2021 (All day)
Smith Warehouse at Buchanan Blvd. and Maxwell Ave.

Steam, Domestic and Heating Hot Water Shutdown

July 30, 2021 5:00 pm to August 2, 2021 5:00 am
7706 – Old Chemistry Bldg., 7709 – Reuben-Cooke Bldg., 7710 – Social Sciences Bldg., 7753 – Allen Bldg. (entire buildings)
Duke University Snow/Ice Priority Map FY 19/20

Duke University Snow/Ice Priority Map (Fiscal Year 2020/2021)

  Snow Desk
Facilities Management (FMD)
Central Campus (I, II A&B), East Campus (I, II),
West Campus (I, II, III, IV), Medical (I, II, III, IV),
Off campus properties
Housing, Dining, & Residence Life (HDRL)
Central Campus (I, IIA)
Parking & Transportation (PTS)
All parking lots
Washington Duke Inn / JB Duke (WDIG) 919-313-9601
Duke Forest 919-613-8013


Novel Renewable Natural Gas Partnership Will Move Duke Toward Carbon Neutrality

Novel Renewable Natural Gas Partnership Will Move Duke Toward Carbon Neutrality

July 7, 2021

Duke University has taken another step toward its goal of achieving carbon neutrality by entering into a partnership to receive renewable natural gas beginning in early 2022.

The partnership with South Carolina-based renewable natural gas developer GreenGasUSA will involve vegetable waste that is currently decomposing in lagoons and is emitting gaseous methane directly into the atmosphere.

A Passion for Service

June 28, 2021

Master Plumber Dennis Kennedy serves as a volunteer firefighter

Duke Earns Tree Campus Honor for 13th Straight Year

May 10, 2021

By embracing new ideas, Duke shows commitment to its campus canopy

Campus Road and Utility Projects for Summer 2021

May 11, 2021

Traffic on major thoroughfares and some parking spaces will be affected through August

Research Drive Goes Solar

Research Drive Goes Solar

Construction has begun to install solar panels on the roof of the Research Drive Parking Deck. Once complete the panels will provide all the electricity needed for the building. 

Read full story on Duke Today

 Job Openings

Job Openings

Facilities Management is seeking customer-focused employees committed to the building, enhancing and maintenance of Duke University. Duke employees are part of a premier organization dedicated to excellence in education, research, and patient care. Duke employees enjoy a robust array of traditional benefits such as health care, dental care, education and retirement, Duke also offers a wide range of family-friendly and cultural benefits.

View Facilities Management job openings