Overhead photo of Able Quad

Facilities Management supports the mission of Duke University by providing excellence in planning, design, construction, cleanliness, operations and maintenance for facilities, grounds and utilities in a customer-focused, safe, efficient and sustainable manner.

How Do I?

On weekdays before 4:30 pm, submit a request online (Duke NetID required). After 4:30 pm and on weekends, call the customer service center at 919-684-2122.

All non-emergency housing maintenance concerns should be submitted to Housing and Residence Life via the Residential Work Order Request form (not monitored in the evening or on weekends).

For EMERGENCY maintenance requests, please contact the Campus Office directly during the hours of 8:30-5:00 pm Monday-Friday.

  • Central Campus: (919) 684-5813
  • East Campus: (919) 684-5320
  • West Campus: (919) 684-5486

If the office is closed, please contact the RA on-call for your area.

Issues in Medical Buildings (except LSRC) need to be called in to (919) 684-3232.

To report overflowing trash, a street light that is out, or any other maintenance issue that is outside of a building, you should submit a request online or call the customer service center at 919-684-2122.

After 4:30 p.m., on weekends or holidays, call the Customer Service Center at (919) 684-2122.

After hours calls are transferred to an operator who will contact one of our 12-hour shift Mechanics, providing 24/7 coverage for the University.

Alerts

Nov
30

Domestic Hot Water and Heating Hot Water Shutdown

November 30, 2020 8:00 am to December 7, 2020 5:00 pm
7731 – Penn Pavilion (entire building)
Dec
01

Chilled Water Shutdown

December 1, 2020 8:30 am to December 2, 2020 2:00 pm
7738 – French Family Science Center (Rooms 2303, 2307 and 2328)
Dec
08

Domestic Hot Water and Cold Water Shutdown

December 8, 2020 8:30 am to 12:30 pm
7225 – Southgate Residence Hall (entire building)
Duke University Snow/Ice Priority Map FY 19/20

Duke University Snow/Ice Priority Map (Fiscal Year 2019/2020)

  Snow Desk
Facilities Management (FMD)
Central Campus (I, II A&B), East Campus (I, II),
West Campus (I, II, III, IV), Medical (I, II, III, IV),
Off campus properties
919-660-4280
Housing, Dining, & Residence Life (HDRL)
Central Campus (I, IIA)
919-724-0430
Parking & Transportation (PTS)
All parking lots
919-684-6367
Washington Duke Inn / JB Duke (WDIG) 919-313-9601
Duke Forest 919-613-8013

News

Showcasing ‘The Best of Duke’

November 9, 2020

Pride and dedication motivate staff in early days of the pandemic

Two Duke Buildings Earn Architecture Awards

October 26, 2020

Karsh Alumni and Visitors Center and Student Wellness Center are recognized for design

A New Dock for Duke's Classroom at Sea

October 9, 2020

Duke Facilities Management builds a new dock at the Duke Marine Lab to access the R/V Shearwater

Putting COVID-19 Safety Tools in Your Hands

October 7, 2020

Small boxes across campus serve as reminders of everyone’s role in the fight against COVID-19

Research Drive Goes Solar

Research Drive Goes Solar

Construction has begun to install solar panels on the roof of the Research Drive Parking Deck. Once complete the panels will provide all the electricity needed for the building. 

Read full story on Duke Today

 Job Openings

Job Openings

Facilities Management is seeking customer-focused employees committed to the building, enhancing and maintenance of Duke University. Duke employees are part of a premier organization dedicated to excellence in education, research, and patient care. Duke employees enjoy a robust array of traditional benefits such as health care, dental care, education and retirement, Duke also offers a wide range of family-friendly and cultural benefits.

View Facilities Management job openings